Refund & Cancellation Policy – ISD

Refund and Cancellation Policy

This policy outlines the procedures for cancelling orders or seeking refunds for products/services purchased through the Institute for Skill Development platform.

Within 7 Days

Cancellation Rules

Cancellations are considered if the request is made within 7 days of placing the order. However, requests will not be entertained if:

The order has been shared with the merchant/seller and shipping has initiated.
The product is already out for delivery (In this case, you may reject it at the doorstep).

Perishable Items

We do not accept cancellation requests for perishable items like flowers, eatables, etc.

Exception: A refund or replacement can be processed if you establish that the quality of the delivered product is not satisfactory.

Report within 7 Days

Damaged or Defective Items

If you receive damaged or defective items, please report them to our customer service team within 7 days of receipt. The request will be processed once the seller verifies the defect at their end.

Product Expectations

If the product does not meet the description shown on the site or your expectations, you must notify customer service within 7 days. Our team will review the complaint and take an appropriate final decision.

Manufacturer Warranty

For products that come with a manufacturer’s warranty, please contact the respective manufacturer directly for assistance.

Refund Timeline: Once a refund is approved by the Institute for Skill Development, it will take approximately 7 days for the amount to be processed back to you.